Most reliable open source call center software

Call Center software is the software that allows company or organisation to operate call related inquiry, request or complaint for its customers.

There are numbers of call center software provider across the globe. Some of them are listed below for your reference.

Call center software mostly support inbound and outbound campaign. Large number of Open Source Call Center software are developed by Open Source Community. Let’s we see some of the top Open Source Call Center Software.

There are numbers of call center software provider across the globe. Some of them are listed below for your reference.

Ealstix is an open source communication solution. Elastix present a very comprehensive call center software module.Its call center module has a capability to make inbound and outbound campaign.This call center software module provide the convenient way of communication between the agent and and telephony subscriber. Elastix used a very powerful auto dialer called predictive auto dialer. Predictive dialer handle the calls in Elastix call center. Elastix call center software provide individual web based agent console. In which also included web management interface and proprietary open source protocol for communication. 

GOautodial is an other web based open source call center software solution.This Call center software is included in GOautodiale by default, when we install it.This call center software solution has been made with combination of different open source technology like Limesurvey,Asterisk, Vicidial,PHP and Mysql. These application make this call center software very comprehensive solution which fulfill the all basic call center software needs. Like Elastix its also used Predictive auto dialing technique for call center.Interactive Voice Response (IVR) and Automatic Call Distribution(ACD) increased call center functionality.

Contact Q is an open source call center and contact center software application.It is a very powerful call center solution software based on GNU Linux.This call center software provide the customizable software solution.It gives a comprehensive agent interface.It also provide the quality multi media based automatic call distribution.It provide the real time data reporting features.It also allow you to scheduled your campaign according to your specific time table.

ViciDial is a very well known open source call center software suit.It support both inbound and outbound call center funtionality.It is also provide web based call center software solution.Through web, agent can watch the real time information flow.It also provide web based management interface.Admin can watch the real time information such like Call Detail Report(CDR) all agent based information etc. Vicidial provide the facility for agent to control it from remote location. Vicidial is a scalable call center solution. It allow you to scale hundred of agent seates. It provide the flexibility you can used VoIP trunks and Telco lines.

Vertexsol provide the powerful open source call center software solution.This call center software based on Asterisk telephony system.It provide the flexibility of configuration.This software also provide the freedom of customization.You can customize this call center software for achieving your specific need and enhance the functionality.It is also scalable solution for your business.This call center software solution support multiple codecs and Voice Over Internet Protocol(voIP).This software support inbound and outbound call center functionality

Business phone systems may seem complicated, but that's mostly because too many companies use "telco-speak," which is full of acronyms and confusing terms. It really doesn't have to be that way. Here's a plain English description of how it all works.

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ICTDialer is free and open source Unified Communications marketing Software. ICTDialer is multi-tenant with Voice, Fax and SMS broadcasting capabilities developed over re-known open source Content Management System Drupal and Freeswitch based powerful ICTCore Communication Framework . It can be scaled to blast hundreds of simultaneous calls using either VoIP, FoIP or PSTN. ICTDialer capable to fit in many broadcasting and telemarketing scenarios. It empowers user with capabilities of Drupal CMS and ICTCore Communication Framework

Powerful broadcasting application that delivers millions of Calls & SMS messages per day!Scales beautifully on distributed architecture reaching many thousands of concurrent calls.

Newfies-Dialer can be used by anyone who has a need for mass outbound calling, voice broadcasting, press one dialing or providing outbound IVR. Some of the potential uses for Newfies-Dialer are listed below.

The system may be installed and used by either companies who wish to make calls on their own behalf, or by SaaS (Software as a Service) companies that want to provide bulk dialling facilities to their own customers.

The system is loaded up with a list of telephone numbers that can be dialled sequentially at very high rates of calling depending on carrier capacity and hardware, potentially delivering many millions of calls per day.